Kenya Top Stories


Oppo company opens first customer service center in Nairobi

By Irene mwende

Today Nairobi Kenya- OPPO, the leading global smart device brand, is set to open its biggest customer experience shop in Nairobi, Kenya. The opening of the shop reaffirms the importance of Kenyan market to OPPO’s global strategy as it takes a customer centric approach to deliver top quality service to its consumers.
OPPO’s new Customer Experience Shop will get access to product service, repairs, and user guide on OPPO’s broad range of audio, mobile, and computing products. Consumers who visit the experience shop will get to experience top level one on one consultation with OPPO’s technicians on their repairs reducing phone repair wait time to under an hour with genuine OPPO spare parts and warranties.

The OPPO Customer Experience Shop will equally enable consumers to experience one on one interaction with various phone models of OPPO’s product line that cater to wide variety of mobile phone users such as social media users, business users, mobile photography enthusiasts, among others. Additionally, buyers will be able to receive on-the-spot software updates as well as guidance on how to make the most of OPPO’s smart ecosystem by leveraging the company’s various products, accessories and services.

OPPO Kenya Customer Experience Shop

“At a time when customer satisfaction is at the core of business growth and statistics indicating that 86%, good customer service turns one-time customers into long-term brand champions according to Khoros, OPPO is focused to giving the best experience it can offer to our customers. This is not just in our phones and smart devices but also in customer service,” said Fredrique Achieng, PR Manager OPPO Kenya.
For the next week, customers who visit the new customer experience shop located at Emperor Plaza, Koinange Street there shall receive amazing gifts from OPPO as the brand continues to appreciate its customers for their support.
In addition to opening the customer experience shop, OPPO Kenya is introducing OPPO Pad Air in the Kenyan Market for the first time. Customers who visit the shop will get to experience unmatched computing experience of the OPPO Pad Air.
With the 6.94mm ultra-slim body and weighing 440g, the OPPO Pad Air tablet makes it graceful to carry around. Powered by the Qualcomm Snapdragon 680 mobile platform, OPPO Pad Air has a 10.36-inch 2K display with quad speakers supporting Dolby Atmos and comes equipped with the new ColorOS for Pad system.
The OPPO Customer Experience Shop will offer the following services and will be open from 9:00am to 6:00PM Monday to Saturday;
Authentication & Warranty Checks
OPPO Care Product
Repair Tracking
Software Updates
UV Protection film installation (Free)
Dedicated Contact Centre 0800601171(Toll Free)
Original Spare Parts
Send-in Repair Service
10% discount on phone repairs & accessories during OPPO customer appreciation week (Monthly).
“The opening of this customer experience shop and addition of OPPO Pad Air into OPPO Kenya’s product line, continues to reaffirm OPPO’s commitment to the Kenyan Market as we seek to revolutionize customer experience for all our users,” she added.

About OPPO
OPPO is a leading global smart device brand. Since its first mobile phone launch – “Smiley Face” – in 2008, OPPO has been in relentless pursuit of the perfect synergy of aesthetic satisfaction and innovative technology. Today, OPPO provides a wide range of smart devices spearheaded by the Find and Reno series. Beyond devices, OPPO also provides its users with the ColorOS operating system and internet services such as OPPO Cloud and OPPO+. OPPO has footprints in more than 60 countries and regions, with more than 40,000 employees dedicated to creating a better life for customers around the world.

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